Privacy policy

01. Declaration

We recognize that protecting privacy is everyone’s responsibility. For this reason, we are committed to safeguarding the confidentiality of our users’ personal information. This Privacy Policy (hereinafter referred to as the “ Policy ”) explains how we collect, share, and use any information related to your personal data when you use our services. It also outlines how you can access, update, or take control of your personal information. This Policy reflects the requirements of applicable privacy laws to which we are subject, as well as any other relevant laws and regulations.

With the rise of new communication tools, protecting your privacy requires special attention. Carolanne Champagne Acupuncture is committed to respecting the confidentiality of the personal information we collect.

This Policy does not apply to information that is considered public under applicable legislation. By using this website, you agree to the terms of this Privacy Policy.

02. Purpose of Collecting Personal Information

Personal information will only be collected with your consent, such as information voluntarily provided through online platforms. We firmly believe in minimizing the data we collect and limiting its use and purpose to what is authorized by you, necessary to provide the services you request or interact with, or required or permitted for legal compliance, government requests, court orders, or other lawful purposes.

The purposes for which we collect personal information include, but are not limited to:

  • Responding to your inquiries, comments, or questions
  • Managing clinic administration: identifying and contacting you, issuing invoices and receipts, scheduling appointments, etc.
  • Processing orders or providing information about our website, services, or products
  • Improving the content, appearance, and functionality of the website, and tracking how visitors use the site for internal research purposes
  • Sending necessary notices and informing users about updates to the website
  • With your consent, sending offers, announcements, or newsletters to your email address, and helping us tailor content that’s most relevant to you
  • Fulfilling our obligations under a contract between you (the user) and us
  • If we need to use or disclose your personal information for any purpose other than those described here, we will obtain your consent before doing so.

03. Responsibility and Contact

We are responsible for the personal information collected from our users.

To contact the person in charge of processing your personal data, Carolanne Champagne, Ac., please use the following methods:

  • Head office address: 5004 Saint-Denis Street, Suite #101, Montreal, Quebec, Canada, H2J 2L8
  • Business name: Carolanne Champagne Acupuncture
  • Phone number: 514-966-5182

You may contact the person responsible for any questions regarding this Policy , to provide feedback, exercise your rights, or file a complaint.

04. Key Definitions

In this Policy,

“Personal information” refers to any information about an individual that allows for their direct or indirect identification, as defined by the Act respecting the protection of personal information in the private sector (Quebec).

“Privacy incident” refers to: (i) unauthorized access to personal information as defined by law; (ii) unauthorized use of personal information as defined by law; (iii) unauthorized disclosure of personal information as defined by law; or (iv) the loss of personal information or any other breach of its protection.

05. Collection of Personal Information

As part of our interactions with you, especially when providing services, we collect various types of personal information necessary to offer you the requested services.

This information is collected through the platforms Jane Software and shared with Mailchimp:

  • When you book an appointment online through our website, you are redirected to the Jane platform to open your online patient file.
  • When you contact us via the online form on our website, we collect the following information: your first and last name, email address, and the message you write to us.

Other types of information may also be collected on this website to support our administrative functions:

  • Information related to the use of our website www.champagneacupuncture.ca, including personal information submitted through the contact form (full name, email address)
  • Technical data about your visits or other information collected through cookies or similar tools
  • Any other personal information you provide with your consent

Other third parties:

  • We use Google Analytics to understand how users interact with our website—for example, which pages are most visited and how visitors access them. See Google Analytics’ privacy policy for more information. Google Analytics
  • When you create a client account with Jane, you are added to an email communication list through the Mailchimp platform, where information such as your name, email address, and number of treatments is shared.

We collect the following personal information, including but not limited to:

  • Full name, age, date of birth, sex, gender identity, and marital status (if applicable), reason for consultation, and medical history
  • Billing and shipping addresses
  • Payment information you voluntarily provide, such as credit/debit card numbers, security codes, and other related billing details
  • Phone numbers (including mobile phones) and email addresses
  • Browsing cookies, which you accept when visiting our website
  • Username and password
  • Information gathered during visits to our website: your IP address, operating system and browser type, device type, and time zone settings
  • The date and time of your visit to our website
  • Pages accessed on our website
  • Documents viewed and any other correspondence with us
  • Any other relevant information necessary for the services we provide

06. Disclosure and Retention of Your Personal Information

The professionals you consult at Carolanne Champagne Acupuncture are the only individuals who have access to your personal information.

We do not sell, rent, or otherwise disclose your personal information to third parties, except as outlined in this privacy policy or agreed upon in a separate written agreement. Under no circumstances will Carolanne Champagne Acupuncture use or share your personal information with a third party without your consent, unless authorized or required to do so by applicable law.

We retain the personal information we collect from you for as long as our operations are ongoing and as long as necessary—for example, to provide you with a service you have requested or to comply with legal, tax, or accounting requirements.

Personal information that is no longer needed to fulfill the identified purposes will be destroyed, deleted, or anonymized.

07. Security and Protection of Your Personal Information

We follow industry-standard security practices to protect the information we receive and collect. In particular, we have implemented appropriate physical, technical, digital, and administrative safeguards to protect your personal information against privacy breaches. The personal information we collect is stored in a secure environment.

We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to help ensure the security of your transactions.

Despite these measures, please be aware that no data transmission over the Internet or other publicly accessible communication networks can be guaranteed to be 100% secure. Therefore, we cannot warrant or guarantee the absolute security of such information. If you believe your personal information has been compromised, please contact us.

08. Access to and Correction of Your Personal Information

It is important that the personal information we hold about you is accurate and up to date. Please notify us of any changes to your personal information.

You have certain rights regarding your personal information under the law, including the following:

  • Access: The right to ask whether we hold personal information about you and, if so, to request access to that information.
  • Correction: The right to request that any incomplete or inaccurate personal information be corrected.
  • Withdrawal of Consent: The right to withdraw your consent to the use or disclosure of your personal information.
  • Restriction or Denial of Access: The right to request that a specific individual or category of individuals not be granted access to one or more pieces of your personal information, as identified by you.
  • Complaint: The right to file a complaint if you believe that your privacy rights have been violated.
  • Data Portability: The right to request that your personal information be provided to you or transferred to another organization in a commonly used, structured, and machine-readable format.

To exercise any of these rights, please contact us. Your request will be processed within a reasonable timeframe from the date of receipt of your written request. Reasonable fees may apply.

If you request the deletion of your personal information and that information is required for services or products you have purchased or used, your request will be granted only to the extent that the information is no longer needed for those services or required for business, legal, or contractual recordkeeping purposes.

9. Failure to provide personal information

When we are required to collect personal information under the law or in order to provide our services, and you do not provide the requested information, we may be unable to offer the services for which you have engaged us. In such cases, we may have to cancel our agreement or contract.

We will inform you if cancellation is necessary due to a failure to provide personal information.

10. Log files and cookies

We collect certain information through log files and cookies on our website. This includes primarily the following:

  • IP address
  • Operating system
  • Pages visited and queries
  • Date and time of connection

This data is collected for service improvement and statistical purposes.

11. Third-party sites

Our website may contain references or links to other websites provided by third parties. These third parties are not operated or controlled by Carolanne Champagne Acupuncture and are governed by privacy policies that are separate and independent from ours. We are not responsible for the content or activities of these sites. This Policy applies solely to our website and the services we offer.

12. Changes to this policy

As of November 27, 2024, this latest update replaces all previous versions.

Carolanne Champagne Acupuncture reviews this Policy regularly to ensure it reflects current legislation and business practices. Posting the revised Policy on our website will be considered sufficient notice. By continuing to use the website or by submitting personal information to us, you accept the changes made to our Policy.